Cost of living crisis information to support families in the UK
General
‘Help for Households’ - resources on how to get support with energy bills, household costs, childcare costs, and what discounts and offers are available.
Warm Home Discount Scheme – the scheme will reopen again in November 2022. This may offer some people on benefits assistance or with low incomes towards electrical bills.
Getting help from your supplier for customer in debt – support with debt repayment schemes.
Help paying bills using your benefits – paying debts for energy bills out of benefits payments.
Charitable Trusts
Some energy companies have set up Charitable Trusts which customers can apply to for charitable assistance if they are finding it challenging to meet energy costs.
If the patient’s energy supplier doesn’t have a Trust (not every supplier does) then they can apply to British Gas Energy Trust for assistance, as their charitable scheme isn’t restricted to British Gas customers.
Most charities will expect that customers apply to a debt/money advice organisation for assistance before approaching them. Families/patients can find a debt advisor here. There may be other
charities who could assist with energy costs, by providing grants (money which doesn’t need to be paid back.
Citizens Advice
Useful information on their website such as getting grants, better deals and changing supplier, in addition to a consumer specialist helpline.
Oxygen
If patients have an oxygen concentrator, they can get a rebate for the electricity the concentrator uses from the company that supplies their concentrator. They can contact the company that supplies their concentrator to ask for this.
Lobbying
In terms of enquiries about contacting MPs/Lobbying, aside from constituent representative MPs,
there may be MP’s with a particular interest in disability/energy bills/fuel poverty.
Attached some All Party Parliamentary Groups which may have a particular interest in this type of
case as PDF’s (includes lead MP’s who are members of the APPG):
Contact Campaign – opportunity for families and patients to take part in the Cost of Living Inquiry.
Turn2Us
Families can search for grants and schemes they may be able to apply to here. (Turn2Us)
Benefits check
It is recommended that families get a benefits check from their local benefits advice service to check whether they are receiving all of the financial support that they are entitled to, as an increase in income may help the family to meet ongoing costs.
They can find a local benefits advisor by using this tool.
Energy efficient upgrades
The family may also be able to access energy efficiency support, to access energy efficient upgrades to their home.
Disability Energy Support
Scope
The charity Scope offer disabled people and their families advice regarding energy support. Patients/families can complete this form to apply for Energy Support to get an appointment.
If they can’t wait for an appointment, they can email Disability.EnergySupport@Scope.org.uk.
LEAP
LEAP offer similar support (to broader groups, not just people with disabilities).
Contact
Charity for families with disabled children: help with household bills Cost of living support and advice.
Government Comms
The Government has produced a communication assets folder designed for sharing information about Cost of Living support on social media channels. a guide to these is available here.
14 October 2022 - This information was gathered by Emma Lear (Welfare Officer, LTV Central Team, London), Geraldine Munn-Mace (Lead Nurse, North Thames Paediatric Network) and Elaine O’Brien (LTV Lead Nurse, North West ODN). Information was correct at the time.
WaterSure scheme – help with paying water bills
WaterSure is a scheme which helps some people with their water bills. To apply for the scheme, you must be on benefits and need to use a lot of water either for medical reasons or because your household has a certain number of school-age children. You also need to be on a water meter or be waiting to have one installed.